Shipping Policy

Thank you for visiting and shopping at www.bois-energies.be
Below are the terms and conditions that make up our shipping policy.

National Shipping Policy

Processing time of the shipment

All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.
If the order volume is high, shipping may be delayed a few days. Please allow additional days in transit for delivery. If your order is significantly delayed, we will contact you by email or phone.
Update this section if your processing time exceeds 3 to 4 business days.
Shipping costs and delivery estimate
The shipping cost for your order is calculated and displayed at checkout.
Shipping Method Estimated Delivery Time Shipping Cost
FedEx Standard 4-5 business days Free
FedEx Two Day 2 business days € 6,95
FedEx Overnight * 1-2 business days € 12,95 *
Shipping confirmation and order tracking
You will receive a shipping confirmation email with your tracking number(s) as soon as your order has been shipped. The tracking number is active within 24 hours.
Customs, duties and taxes
www.bois-energies.be is not responsible for any customs duties or taxes that may be levied on your order. Any fees paid during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damage
www.bois-energies.be is not responsible for products damaged or lost in transit. If you have received your order damaged, please contact the carrier to file a claim www.bois-energies.be is not responsible for products damaged or lost in transit. If you have received your order damaged, please contact the carrier to file a claim.
Please retain all packaging materials and damaged goods before filing a claim.